Training your front desk on complete dentistry is vital to making complete dentistry work in your office. It is maybe not so practical for us to bring all of our teams and our staff to every single talk and course that we take. However, if you can come back and have an office meeting after the courses, even for maybe a 1/2 an hour, reviewing the general principles of what we have been taught at The Dawson Academy, I think that will go a long way with your front desk understanding why we are doing what we are doing.
So one thing I have been doing a lot in my office lately is utilizing composite resin. It is a great way to stabilize the occlusion and get the function right in a patient, especially when patients are not ready to proceed with more definitive restorations or they just do not have the finances to.
So one of the first things that is helpful is, of course, we want to check the point of initial contact in the mouth when we do our complete exam. And you might even want to go as far as, when you mark your point of initial contact with articulating paper to take an intraoral photo of it. And then when you have mounted your models, you want to go back to your models and the point of initial contact on the models should match the point of initial contact in the mouth.
Performing a complete exam on a new patient is our greatest opportunity to differentiate our practice, and if done the way Pete teaches us, it can be a huge practice builder. However, getting our team on board and getting them trained in the concepts of complete dentistry can often be our greatest barrier to implementation. There are three steps that I recommend for getting our team trained.
One of the most common questions we get during any one of the classes that we teach is, what do I charge for this procedure?
The most common question that we get is, what do I charge for an equilibration, and what do I charge for records? Before you get into that process, I think what is important to realize is, how confident are you delivering this treatment for your patient at this point?
When we start our search for an orthodontist, it's important that, actually, it's the right orthodontist. A lot of people will be very willing to work with you, but the biggest challenge is having someone that wants to work on our team and is looking for the same goals as we are.
You only get one chance to make a first impression, so you have to make sure to get it right when a new patient calls.
I have two general rules for talking to patients on the phone.
The first rule is be positive.
And, of course, this means answering the phone with all the proper etiquette, like having a smile on your face and using the caller's name. But I mean that you should literally be positive. There is almost always a way to give an affirmative answer to a question without compromising your policies.
Mandibular denture stability is often times a difficult challenge for us and also for patients.
For them to feel that a lower denture is stable and comfortable is very challenging, especially with ridges that are severely atrophic. One of the things that I have learned over my career is using HydroCast, which is a functional impression material. It is made by Sultan.
So I want to talk today about a few ways that you can introduce patients into the complete exam in your practice. In our practice, we primarily have three doors that the patients can enter through.
Transcript continued below...
It's one of the most common things that we hear is when things don't go well; in other words, if a restoration fractures.
Many dentists aren't sure why it fractures in the first place. And sometimes a situation like that can decrease your confidence because you're trying to find an outlet as to why this could have happened. Understanding the concept of complete dentistry will allow you to really focus in on those situations specifically.