Hello, everybody. What I want to talk about in this quick tips is, how do we deal with the emergency patient? There's nothing more frustrating than getting a really busy, productive day, and then getting inundated with emergencies, or maybe having the feeling that you put emergencies at the end of the day. And if you get a bunch of them, all of a sudden, you're leaving an hour-and-a-half or two hours after you're supposed to close. That's not good for the moral of the practice. Staff doesn't like it, and I know from personal experience, my wife wasn't very happy when I would come in missing dinner as well.
In his book, The Personal MBA, Josh Kaufman talks about five components that make up every business. And one of those components is sales.
I think as professionals, dentists are sometimes uncomfortable with the idea of selling treatment. But what we have to understand is that it is our responsibility to get our patients to invest in their health.
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When we think about scheduling for success, one of the things that we get asked about as a practice gets busier doing more complex things is where do you put the basic restorative: the DO filling that comes from hygiene or the occlusal that comes from hygiene? It can be problematical when you really start loving doing the more complex things, and I certainly went through that. After a while, what we started to figure out is we just needed to hold time for it.
About a year ago I started using plumber's tape (teflon tape) in any access that I wanted to be able to retrieve.
For example, I called the endodontist that I use, and I asked them when they leave an access and seal it after doing a root canal to use plumber's tape instead of a cotton pellet that I got to go in there and try to get out.
Hi. I'm Scott Finley with The Dawson Academy, with a quick tip that will give you something to consider when you're selecting shades for you restorations.
Hello, everybody. One of the most, I think, important things Dr. Dawson ever taught me was the concept of green time. And you can call green time go time, or time that's being held for more profitable things in the practice. But the way I think about green time is holding blocks of time in my schedule for things that are going to be cerebral; things where I'm going to have to have complete focus for what I'm doing.
In this edition of Increasing Case Acceptance, I want to talk about converting an emergency patient over to somebody that is going to desire more advanced complete care.
Every one of us have emergencies coming into our practice every day, and many of these patients are focused on the problem at hand. It might be a broken tooth, might be something that's bothering their tongue, or it could be a full-blown abscess where they're in pain. What we have to remember is, if you think about this, it is rare - it's extremely rare - that the only thing that's going on in their mouth is related to that emergency.
In this addition of increasing case acceptance, I want to talk about digital photography. You've been hearing me say this over and over if you've been listening to this section along the way: I don't think there's any way that we can completely convey to a patient what is going on in their mouth unless we have a crystal clear picture of what is happening.
So, a tip to keep improving and growing your office is to focus on the new patient experience. Every month you should be having monthly meetings. I would recommend that at least quarterly you and your office staff actually go through your office as if you were a new patient.
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