One thing that I have introduced lately into my office is an office tour. And it has been fantastic for the excitement in the office.
We have a front desk girl that is very bubbly, and excited, and fun to be around, and so she will greet the new patients as they walk in the door. And she will walk and greet them with a handshake and just say, "Hey. Let me show you around the office. Let me give you a tour." And she starts in the waiting area and just gives a little brief description of what is going on there, offers them a water or a coffee if they would like. And then she will bring them in the back.