The Dawson Academy Blog

Dental Articles on Occlusion, Centric Relation, Restorative Dentistry & More

Larry M. Guzzardo who has co-authored two books, “Powerful Practice” and “Getting Things Done” conducts in-office practice management consultations exclusively for dentists to enhance trust, create organization, increase profits, and to develop patient relationships that last. Larry has presented numerous workshops including, “Winning Patient Acceptance,” “Business Communication Systems,” and “The Leadership Challenge.” Larry can be reached at 800-782-5770 or if you have further questions.

Recent Posts

Part 2- Why did I say that? It's not what I meant

Read Part 1- Why Did I say that? It's not what I meant.

It’s not just words.

The environment you are in contributes to your communication as well. The communication process rarely falls apart because of the words we use. Fortunately, using the right words isn’t a problem for most of us.

When communication is misinterpreted or misunderstood in adult-to-adult conversation it’s usually for different reasons. An effective environment for communication combines your physical surrounding along with your body language and tone of voice.  When communication falls apart it’s usually due to these three factors. Increasing your awareness about these communication issues is a powerful step to making sure we’re not doing something that inadvertently detracts from the message we’re trying to send.  

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Why did I say that? It's not what I meant!

By Larry M. Guzzardo, author of, "Powerful Practice" and "Getting Things Done"

Have you ever finished talking with a patient and wished you could take back everything you said, replacing the words with something that sounded better?  Why do we get tongue-tied when patients ask questions we know how to answer but are unable to respond clearly? Ask yourself; “How prepared am I to answer questions whenever they are asked, no matter who asks them or where they are asked?”

You see, no one can promise that patients will only ask questions at the proper time, exactly when you are ready, and in a place that is appropriate to talk. Consider the individual who calls your cell phone not knowing you are attending a business meeting and not able to talk, even though you answer the call. It’s really no different for a patient. For all they know, anytime they have a question, the time and place is perfect. Isn’t it? Well, not always, and there is a way to tell someone.

There is nothing like an interruption to impair concentration and destroy productivity. Instead, when a question unexpectedly pops up, seize the opportunity to shine. Here are some points to consider:

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