Training your front desk on complete dentistry is vital to making complete dentistry work in your office. It is maybe not so practical for us to bring all of our teams and our staff to every single talk and course that we take. However, if you can come back and have an office meeting after the courses, even for maybe a 1/2 an hour, reviewing the general principles of what we have been taught at The Dawson Academy, I think that will go a long way with your front desk understanding why we are doing what we are doing.
Performing a complete exam on a new patient is our greatest opportunity to differentiate our practice, and if done the way Pete teaches us, it can be a huge practice builder. However, getting our team on board and getting them trained in the concepts of complete dentistry can often be our greatest barrier to implementation. There are three steps that I recommend for getting our team trained.
One of the most common questions we get during any one of the classes that we teach is, what do I charge for this procedure?
The most common question that we get is, what do I charge for an equilibration, and what do I charge for records? Before you get into that process, I think what is important to realize is, how confident are you delivering this treatment for your patient at this point?
One thing that I have introduced lately into my office is an office tour. And it has been fantastic for the excitement in the office.
We have a front desk girl that is very bubbly, and excited, and fun to be around, and so she will greet the new patients as they walk in the door. And she will walk and greet them with a handshake and just say, "Hey. Let me show you around the office. Let me give you a tour." And she starts in the waiting area and just gives a little brief description of what is going on there, offers them a water or a coffee if they would like. And then she will bring them in the back.
When I started my Dawson training and my Dawson journey when I started going through the curriculum, I was actually an associate in a group practice. So I wanted to give you a couple of tips about how you can go back to your practice, a non-Dawson practice where you are an associate, and begin to implement some of the things that you are learning at The Academy.
So one quick tip that I've implemented into my office that had been successful is implementing a patient gift when they walk in for the first time.
These can be super simple and not very expensive, but I've found it to be very successful for the patient feeling welcomed to our office and feeling a part of our team. And that's the new patient gift.
Transcript continued below...
With Thanksgiving this week and the end of the year approaching, we naturally find ourselves reflecting on the year and the things in our lives that we are grateful for. We asked our faculty why they are thankful to be a dentist and here's what they said...
Hello, everybody. What I want to talk about in this quick tips is, how do we deal with the emergency patient? There's nothing more frustrating than getting a really busy, productive day, and then getting inundated with emergencies, or maybe having the feeling that you put emergencies at the end of the day. And if you get a bunch of them, all of a sudden, you're leaving an hour-and-a-half or two hours after you're supposed to close. That's not good for the moral of the practice. Staff doesn't like it, and I know from personal experience, my wife wasn't very happy when I would come in missing dinner as well.
When we think about scheduling for success, one of the things that we get asked about as a practice gets busier doing more complex things is where do you put the basic restorative: the DO filling that comes from hygiene or the occlusal that comes from hygiene? It can be problematical when you really start loving doing the more complex things, and I certainly went through that. After a while, what we started to figure out is we just needed to hold time for it.