Training your front desk on complete dentistry is vital to making complete dentistry work in your office. It is maybe not so practical for us to bring all of our teams and our staff to every single talk and course that we take. However, if you can come back and have an office meeting after the courses, even for maybe a 1/2 an hour, reviewing the general principles of what we have been taught at The Dawson Academy, I think that will go a long way with your front desk understanding why we are doing what we are doing.
This does not have to be a long, drawn out presentation; it can be a handful of slides, maybe with some of our key principles, so they understand why we are doing what we are doing.
Another really helpful thing would be to actually go through the records process with your front desk staff member. In that case, they first-hand get a chance to understand what we are doing and what is involved in the records gathering process. It helps them to see why we are doing what we are doing so when they discuss things with patients, they will have first-hand knowledge of why this is so important to us. Hope this helps.