Training your front desk on complete dentistry is vital to making complete dentistry work in your office. It is maybe not so practical for us to bring all of our teams and our staff to every single talk and course that we take. However, if you can come back and have an office meeting after the courses, even for maybe a 1/2 an hour, reviewing the general principles of what we have been taught at The Dawson Academy, I think that will go a long way with your front desk understanding why we are doing what we are doing.
15 years ago, I thought the most important tool in my office was my X-ray unit. It allowed me to diagnose and treat patients. I never thought that I would say, at that time, that my camera is the most important instrument that I have in my office.
People always ask me about classifications of TMJ disorders and where I find somebody can be treated and where they cannot be treated, when we have to consider splint therapy and other avenues of treatment of the joint.
WIDIOM is the Dawson Academy acronym for Would I Do It On Me.
I think of it kind of like the modern-day golden rule. It's how I live my life. It's how I treat my patients. It's how I treat my family. I think about every single thing that I do with the idea of, is this what I would want somebody else to be doing or suggesting to me?
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This video is an excerpt from the April 2015 Dawson Faculty Office Hours with Drs. Leonard Hess and Rajeev Upadya. To watch the full office hours and to sign up for future office hours, visit the Videos and Webinars page.
The following is a transcription of this video excerpt.
Question from Devin:
Most patients at my practice expect quick fix dentistry: quick checkups and x-rays.
I feel overwhelmed by all the signs of instability I see and feel like I need to do complete exams for everyone, but it's hard to convince them of the need for it when they just want a cleaning and fillings.
I try splitting the exam and doing photos to show them why we need a complete exam, and then book a second visit for the full thing. Any suggesions?
12 days, 12 planes, 11 presentations, 7 cities, 1 suitcase, 1 message
(and dozens of mosquito bites and a bottle of Advil…)
Through a global educational collaborative with our corporate partners at BioResearch Associates, along with their Asian distributors, I have had the unique opportunity to spend almost 2 weeks in the beautiful countries of India and Thailand, speaking on both TMD and the Dawson Academy philosophy of “The Concept of Complete Dentistry.” The similarities of these countries outweigh their differences; both rooted in culture, faith, respect, and loyalty, as is all of Asia.
Lucia jigs, NTI’s, Cranham deprogrammers, and Dawson B-Splints all fall into the broad category of temporomandibular joint disorder diagnosis appliances. There are specific reasons as to why you may want to use one type over another when diagnosing a possible TMJ problem, but at their core they all achieve the same goal, getting centric relation by eliminating muscle hyperactivity.
Times have definitely changed. The generation of patients that had full confidence and blind trust in their health care practitioners is dwindling and approaching their nineties. Long-gone are the days that a patient will initiate treatment because “the doctor said I have to do it.” We are in a modern era where the internet is ubiquitous and information is cheap. Patients can change their health care providers as often as they change their socks…