Educating patients on dental conditions can be very challenging for many dentists. A complete dentist has even more challenges, especially when it comes to explaining joint conditions with their patients. The complete dentist starts the examination by examining the joint first. Based on what we know, there are four categories or phases of joints that we need to discuss: the green joint, there are two in the yellow-joint category, and the red joint. Talking to your patients about each of these categories is very important, because if they understand the condition, they can understand the recommended treatment is necessary. We start with the green joint.
Note: The Dawson Academy uses the term "specialty patient" in place of "complex care patient" , as well as "general patient" in place of "modest patient".
I remember my first experiences with case acceptance were good ones. I was fresh out of the United State Navy and the 2 years I practiced there served me well. I opened a small practice in rural North Carolina and new patients rolled in on day one. I did amalgams, anterior composites, a few crowns, and lots of extractions. Nothing fancy; just good old bread and butter dentistry. Patients paid me and life was good. Case acceptance was easy. I’d do an exam, tell patients what they needed, how I’d do it, and they’d say yes.
When we think of the implication mindset, Dr. Dawson has talked to us for a long time about a way for us to think about dental problems and approach to dental treatment as a way to communicate with our patients and help them move forward with their treatment. One way to look at it is, when we find dental concerns in a new patient exam, we speak to our patient in terms of 'is this urgent?'
Having a unified practice vision is essential for implementing complete dentistry. As doctors, we need to have a clear picture or vision of the type of practice we want to have. What type of dentistry do we want to offer? What level of service do we want to deliver to our patients? What does the office look and feel like? What is the reputation we want to have? And what is the personality or culture of our practice?
Hello I’m Dr. Paul Homoly. I recently watched the 2019 US Figure Skating Championships. My wife Sweet Lisa and I curled up on the couch, a few of our cats joined us, and we spent a mellow evening watching this country’s finest figure skaters. I like it when TV commentators are former Olympians. They spot crucial distinctions in athlete’s performances that can result in gold medals or no medals at all.
So one of the questions that I've asked myself, is are my patients understanding what I'm saying when they don't get to see what I see? And I feel like this is something that we all fall into: we love to talk and try to educate, but the patient's not having the same visual as we do. So how do we overcome that?
Here’s an important distinction in dentistry that many dentists and team members miss. That distinction is the difference between a sales vs leadership approach to case acceptance.
I'd like to spend a few minutes with you discussing case acceptance and how do we increase case acceptance, working around the limitations of insurance.
How important is it to your practice that patients trust you?
Perhaps it’s best to think about this by asking, “What’s the impact on your practice when patients don’t trust you?”
We all have patients whose dental problem has outstripped their insurance benefits. And that's all right. And I always tell my patients, "You think of your insurance as if you put on a pair of pants and found a $20 bill in the pocket. It's a bonus."