The Dawson Academy Blog

Dental Articles on Occlusion, Centric Relation, Restorative Dentistry & More

Webinar: Patient Communication that Connects in a Touchless World

The interesting aspect of our need to go touchless is that it brought clarity. We now understand the importance of adaptability and that it simply cannot happen without embracing technology. So, what does that mean for your daily operation strategy? You may need to adjust the course and pivot to re-assess as new information and technology present itself.

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Webinar: Communicating with Complete Care Patients

Understanding the full scope of Complete Dentistry from a patient’s perspective can be challenging.

This can lead to poor acceptance of diagnostic records, treatment, and frustration for the Dentist and team. To avoid this, a Complete Dentist must understand how to “talk the talk” and “walk the walk”. We will cover methods of improving your communication skills during the complete examination, diagnostic records, and treatment presentations. In addition, we will cover skills in handling patient objections during each of these areas. This will help you gain confidence as a complete dentist.

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Webinar: Case Closed

Take home a process to know what your patients want and what matters most to them.

Zig Ziglar once shared, "You can have everything in life you want, if you will just help other people get what they want". Friends, setting our clinical bar to the highest level is clearly our foundation for long-term success. That said, what does your average patient understand more? What you know they need? Or what they know they want? Join us and learn HOW TO know what your patients want, as well as, HOW TO connect what you know matters to what matters most to them.

Learning Objectives

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Educating patients about the TMJ joint (4 different phases of the joint)

Educating patients on dental conditions can be very challenging for many dentists. A complete dentist has even more challenges, especially when it comes to explaining joint conditions with their patients. The complete dentist starts the examination by examining the joint first. Based on what we know, there are four categories or phases of joints that we need to discuss: the green joint, there are two in the yellow-joint category, and the red joint. Talking to your patients about each of these categories is very important, because if they understand the condition, they can understand the recommended treatment is necessary. We start with the green joint.

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Improving case acceptance with general vs. specialty patients

Note: The Dawson Academy uses the term "specialty patient" in place of "complex care patient" , as well as "general patient" in place of "modest patient".

I remember my first experiences with case acceptance were good ones. I was fresh out of the United State Navy and the 2 years I practiced there served me well. I opened a small practice in rural North Carolina and new patients rolled in on day one. I did amalgams, anterior composites, a few crowns, and lots of extractions. Nothing fancy; just good old bread and butter dentistry. Patients paid me and life was good. Case acceptance was easy. I’d do an exam, tell patients what they needed, how I’d do it, and they’d say yes.

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The Implication Mindset of Patient Communication

When we think of the implication mindset, Dr. Dawson has talked to us for a long time about a way for us to think about dental problems and approach to dental treatment as a way to communicate with our patients and help them move forward with their treatment. One way to look at it is, when we find dental concerns in a new patient exam, we speak to our patient in terms of 'is this urgent?'

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