Performing a complete exam on a new patient is our greatest opportunity to differentiate our practice, and if done the way Pete teaches us, it can be a huge practice builder. However, getting our team on board and getting them trained in the concepts of complete dentistry can often be our greatest barrier to implementation. There are three steps that I recommend for getting our team trained.
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The first thing would be to have them read Pete's first chapter in the textbook.
It is important for them to understand the reason behind why we do the complete exam.
The second step would be to develop a consistent flow in your exam process, doing the exam the same way every time.
If you are using the diagnostic wizard, that is done automatically for you, and if you do not have the wizard, once you develop your flow, you can develop a form to follow. And when patients realize that you can work together as nonverbally as possible, they will be in awe of how well the two of you are in tandem.
The third step is really investing the time to train.
And I really feel for me, that this is the greatest challenge. Doing complete exams on your team members, setting aside a time doing team dentistry days, is a great way to get all of the team members on board, not only for scheduling but also understanding the whole important process as it relate to hygiene. And I believe it is the greatest thing that we can do to build our practice.
Want help training your team?
Consider our team training courses: Dental Assistant's Role in Supportin Complete Dentistry, Hygienist's Role in Complete Dentistry, or Implementing Complete Care Dentistry.