The Dawson Academy Blog

Dental Articles on Occlusion, Centric Relation, Restorative Dentistry & More

Return to Blog Index

Treating the patient for what they need, not what their insurance pays for

We all have patients whose dental problem has outstripped their insurance benefits. And that's all right. And I always tell my patients, "You think of your insurance as if you put on a pair of pants and found a $20 bill in the pocket. It's a bonus."

HubSpot Video

Insurance is there to help, not cover a full mouth rehab

Whatever the insurance company can kick in, it's fantastic and we're happy to work with them too. We're happy to work with the dental insurance. But what we know, through our training with The Dawson Academy, is that insurance is really there to help, but not pay for it completely, but to help single tooth problems. And what we're looking at are problems with the entire system. And it's really not what insurance is for.

Be an advocate for the patient

So our goal, our job is to get patients to understand that their problem is a little bigger than a single tooth problem. And we do that by getting on the same side of the table with them, and helping them understand that we're there as their advocate. As their doctor, you have the doctor/patient relationship. The insurance company is not in a position and it isn't their goal to help them achieve health. Their goal is to help themselves achieve a better bottom line.

Help them understand the scale of their problem

So through the complete exam and co-diagnosis, and by educating and teaching the patient as we go along as to what their needs are, and helping them understand that a broken tooth isn't just a broken tooth. We first have to find out why did that tooth break. And once they understand that it's a bigger problem, and they understand that we can take the time and put together a treatment plan that can be phased out over time to help maximize their insurance benefits, they really get to understand that we're really working on their behalf and trying to be their advocate. And once they know that we're on the same side of the table, they tend to accept treatment, especially once they realize how important that treatment is.

 Learn about phasing treatment and proper patients communication in our Core Curriculum

How to Communicate Dental Insurance With Patietns

Photo by rawpixel on Unsplash

Picture of Dr. Ari Forgosh

Dr. Forgosh owns and operates Green Hills Dentistry in Allentown, PA. He travels to Manhattan on a regular basis to mentor other dentists from throughout the Mid-Atlantic states as the leader of the Dawson Academy Study Club of New York and is the President of the Dawson Academy Alumni Association. Dr. Forgosh has completed an advanced training curriculum with the world-renowned Dawson Academy, with a special focus on treating occlusal disease, esthetic dentistry, and solving complex dental problems. He travels to Manhattan on a regular basis to mentor other dentists from throughout the Mid-Atlantic states as the leader of the Dawson Academy Study Club of New York, and functions as an Ambassador for the Dawson Academy at conferences and courses during the year. Starting in 2017, Dr. Forgosh will serve a two year term as the President of the Dawson Academy Alumni Association, helping further The Academy’s mission is to “make good dentists even better”.  Being selected for these positions from among tens of thousands of dentists around the world is an exceptional honor. While Dr. Forgosh enjoys his roll helping other dentists, he is most at home working with his patients. He is exceptionally gentle, patient, and caring with dental patients of all ages, and can make even the most phobic patient feel comfortable. Outside of office hours, Dr. Forgosh enjoys cycling, skiing, and coaching youth sports. He spends most of his free time pursuing these hobbies with his wife and son. Visit his website here: